In the event of a malfunction, contact us for advice and support. Free e-mail consultations are available during business days and hours for all users of SkyLark Technology products. Worldwide e-mail: firstname.lastname@example.org.
1. Tell us the server configuration and software version.
2. Describe the situation in as much detail as possible:
3. Be ready to promptly send us all the configuration, log files and the clips themselves for analysis.
4. When replying to an email from the support service, be sure to save the text of the previous message. We very much hope that you will follow these recommendations and help us to answer as quickly and efficiently as possible!
Extends the scope of the standard warranty and minimizes the recovery time of the equipment. This is facilitated by a set of spare parts in stock, formed for your set of equipment and arrival of a specialist to the territory of the customer to perform repair work.
Assumes one of two service options: 1). Hardware and software support. 2). Software support only. What’s included in each category of service:
For maintenance we accept equipment that is in use and has not exhausted its resource (useful life for servers is 7−8 years). The time to restore the functionality of the equipment may vary, but as a rule it is from 24 to 48 hours from the moment of treatment. Options to provide a replacement equipment for the time of repair.
A new type of service, not related to technical support. It includes consultations on equipment and software features, help in settings, graphics adaptation, creation of complex compositions, writing various scripts for automation of operations, creation of simple applications for integration with third-party equipment.